mboost-dp1
Customer support in chat
Modern users are less likely to want to make phone calls and increasingly prefer to solve problems in text format. We decided to completely reorganize our client department and transfer communications exclusively to chats and messengers. To achieve this goal, we needed a partner with strong expertise in text services. We entrusted this project to specialists from customer service outsourcing companies , who helped build an effective written communication system. They developed response templates in a friendly style, set up keyboard shortcuts for standard questions, and provided instant responses to messages. The operators are trained to conduct a dialogue succinctly, competently and without unnecessary water, which our young audience really likes. As a result, the conversion rate to purchases via chat has increased, and the load on the coordinators has decreased. We completely abandoned telephony and have never regretted it.
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